General Booking terms & Conditions

By booking your accommodation with Baobab Homes, you are agreeing to the following terms and conditions:

1. Your Booking

   • Your booking is with Loughlin Portfolio Management Limited T/A Baobab Homes (herein referred to as “Baobab Homes”) which is a Limited Company registered in England and Wales, Company number 12387958, 88A George Lane London E18 1JJ, United Kingdom,

   • References to You or Your Booking are references to the person or organisation making the booking with Baobab Homes

   • These terms apply to bookings made via the Baobab Homes website (www.baobabservicedhomes.com), by email or telephone or in person with Baobab Homes or via any third-party agency or website. Please note that you may also be subject to additional terms and conditions as agreed by you at time of making your booking via the third-party agency

   • You agree that the booking is for a short term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977

2. Confirmation

   • You will receive a confirmation email confirming the details of your booking. If you do not receive this or lose it, you can request a copy from us by contacting booking@baobabservicedhomes.com or baobab.homes@outlook.com

   • The total price for your accommodation will be presented to you before you confirm your booking

   • For bookings of 1-28 nights booked via our website or any OTA or third party website, your booking is not considered as confirmed until you have provided valid payment transferred via our bank account and paid any security deposit due. Baobab Homes reserves the right to cancel your booking at any time and without further notice, if any of these requirements are not fulfilled

3. Payment

   • Standard Flexible Rates – 1-28 nights: A valid payment via bank transfer will be required when making your booking. Payment will then have to be received 7 days prior to your arrival, along with the security deposit. If your booking arrival is within or less than 24 hours you must pay via bank transfer on the arrival day by latest 12:00 noon for your booking to be confirmed.

   • Bookings longer than 28 nights: Additional days confirmed beyond 28 days will be invoiced and due for payment 7 days before the period commences, or as otherwise agreed by Baobab Homes and you in advance. provided, Sorted Stay will process payment against that card when payment is due.

   • A security / damage deposit of £250 (or as specified in your booking) is also required to confirm your booking. This amount will be fully refunded 7 - 10 working days after you have checked out and there is no damages to the property.

   • If Baobab Homes is unable to receive the accommodation payment and security deposit payments when due, it reserves the right to cancel the booking without further notice to you, and Baobab Homes will not be liable for finding alternative accommodation for you if your original accommodation with Baobab Homes becomes unavailable.

   • Your booking is only confirmed, and a legal contract concluded, when full payment as due is received by Baobab Homes, as well as a deposit requirements as listed in 2.3 above. Without such payment, there is no confirmed booking or contract between you and Baobab Homes

   • All payments shall be made by bank transfer. Baobab Homes does not charge booking fees or bank transfer fees

   • Alternative payment terms for companies and frequent bookers can be negotiated and agreed on a case-by-case basis. Please contact us at booking@baobabservicedhomes.com or baobab.homes@outlook.com to discuss your requirements. Additional terms may apply

4. Rates

   • Rates for accommodation are subject to change at any time in line with demand. This does not confer upon Baobab Homes any right to require additional payment where the rate for your accommodation increases and nor does it confer any right on you to a discount if the price decreases

   • Bookings are made on Standard Flexible Rates or Promotional Rates; payment and cancellation terms for both are outlined in Clauses 3, 5 and 6

   • Company rates and Extended Stay rates are available on request and subject to minimum-use policy. Please contact us at booking@baobabservicedhomes.com or baobab.homes@outlook.com to discuss your requirements. Additional terms may apply

5. Cancellation By You/The Guest

   • Standard Flexible Rates – 1-28 nights: You as the Guest or booker may cancel the booking at any time up to 5 days prior to the check-in date and a full refund will be made to your bank account to confirm the booking. Please allow up to 14 days for a refund to appear on your statement

   • Standard Flexible Rates – 29+ nights: You as the Guest or booker may cancel the booking at any time up to 14 days prior to the check-in date and a full refund will be made to your bank account to confirm the booking. Please allow up to 14 days for a refund to appear on your statement. For any reduction in booking length please see Clause 7 below

   • Advance Purchase & Promotional Rates: Bookings made on Advance Purchase or Promotional Rates can be cancelled but are non-refundable. Any refund will be at Baobab Homes' discretion and then only if it is able to secure a replacement booking for the accommodation, in which case it shall make a refund to you of your original booking value, less an administration fee of £25 and less any difference in price where the replacement booking was of a lesser value

   • Cancellations requested during your stay has to be made 14 days prior to the departure date for booking over 21 nights to get a 50% refund on the remaining of your stay otherwise a full cancellation charge will apply.

     Cancellation requested during your stay has to be made 7 days prior to the departure date for booking between 14-20 nights to get a 25% refund on the remaining of your stay otherwise a full cancellation charge will apply.

     Cancellation requested during your stay has to be made 4 days prior to the departure, for booking between 7-13 nights to get 15% refund on the remaining of your stay otherwise a full cancellation charge will apply.

6. Cancellation By Baobab Homes

   • Baobab Homes reserves the right to cancel bookings at any time where necessary and when due to reasons outside of Baobab Homes’ control. In the event of such cancellation, the guest will receive a full refund

7. Reduction In Duration After Arrival

   • Any reduction of Booking duration must be notified to Baobab Homes by email to booking@baobabservicedhomes.com or baobab.homes@outlook.com

   • Bookings originally confirmed at under 7 days duration can be shortened by you, but no refund of confirmed nights will be given

   • Bookings originally confirmed at 7-28 days duration may be amended with 7 days’ notice. Where you give less than 7 days’ notice of duration reduction, Baobab Homes may charge and you will be liable for a minimum cancellation fee equivalent to the full booking value to the original departure date, or 7 days rental, whichever is the lower

   • Bookings originally confirmed at more than 28 days duration may be amended with 14 days’ notice. Where the Client gives less than 14 days’ notice of duration reduction, Baobab Homes may charge and you will be liable for a minimum cancellation fee equivalent to the full booking value to the original departure date, or 14 days rental, whichever is the lower

   • For reduction of a booking that takes the booking into a higher rate tier, the nightly rate for the consumed period will be adjusted to reflect the higher rate and any additional payment due shall be paid immediately by bank transfer

   • Rebooking of accommodation following cancellation is subject to availability and any waitlist. The rate previously offered is not guaranteed

8. Guest Lounge - Pre-Registration, Online Check-In, Accommodation Access

   • Check-in time: 4pm unless expressly agreed otherwise by Baobab Homes. Baobab Homes may charge an additional fee for and early check-in. Should you require this, please contact us at least 24-hours prior to your arrival so we can advise if it is possible.

   • Accommodation Access: Information required to gain access to your booked accommodation will be only provided on the day of arrival latest 2 hours before check-in and only when full payment has been received

   • Please note that if you have not fully paid for your accommodation by 12 noon on the day of arrival, access to your booked accommodation will not be possible and your booking will be cancelled without further notice and no refund of the booking costs will be made

   • A valid form of official ID (Identity card) - Example: full driving, NHS card, Passport etc... ) with photo is needed during the booking process to complete it and on check-in to have access to the property.

   • A property checklist, house rules, damage costs and terms & conditions acknowledgement form will be signed at check-in before releasing the property key.

9. Check-Out

   • Check-out time is 10am unless expressly agreed otherwise by Baobab Homes

   • Any late checkout requested may incur a charge and will need to be coordinated with Baobab Homes at booking@baobabservicedhomes.com or baobab.homes@outlook.com at least 24 hours before the appointed checkout time of 10AM, otherwise it may be considered as Overstaying and charges may be applied (see Clause 13 below)

10. Your Accommodation

    • Baobab Homes provides serviced accommodation in fully-furnished private apartments or houses and not hotel rooms in a full-service hotel environment. Please note we do not serve food or facilitate delivery of any other service

    • Equipment, furnishings, and amenities will vary by accommodation location so please ensure your chosen accommodation meets your requirements as it may not be possible to adjust either your selected accommodation or to move to alternative once you’ve arrived. Full details of all our accommodation can be found at www.baobabservicedhomes.com

    • Included in your apartment/house will be appropriate linen and towels for the beds provided

    • Baobab Homes provides a starter pack of essential including shower gel, soap and shampoo per registered guest, cleaning materials, dishwasher tablets, washing up liquid, cloths and tea-towels for your use. Please note we do not provide replenishment of these items during your stay

    • A weekly cleaning service is provided for stays of 7 nights or more. Additional cleaning services can be provided on request and for a fee, and are subject to the availability of Baobab Homes cleaning staff

11. Book Direct Benefits

    • If you book or enquiry directly with Baobab Homes at our website or via our reservations team, we will offer you the best discounted rates and we will confirmation it by email as well as guaranteed it for 48 hours

12. House Rules

    • You, and any guests you invite to your accommodation must:

      • Not smoke on the premises. All apartments and common spaces in our accommodation is strictly non-smoking including balconies, gardens or terraces as available by location. You and your guests may only smoke outside of the property;

      • Not bring any pets into the premises, with the exception of assistance dogs or unless expressly agreed by Baobab Homes;

      • Not bring any potentially dangerous or hazardous materials or equipment or illegal substances onto the premises;

      • Not tamper with any fire alarms or emergency equipment;

      • Not remove, damage or destroy any Baobab Homes property;

      • Not use any technology provided by Baobab Homes to download or access any unlawful or obscene material;

      • Not cause unreasonable disturbance to other guests of Baobab Homes or residents in neighbouring properties;

      • Not make excessive noise particularly after 9:00pm and especially from televisions and other electronic devices

      • Not use any Baobab Homes property for any kind of gathering, party, entertainment venue or celebration, after 9:00 pm. Should you breach this requirement, it will automatically lead to the forfeiture of your total security deposit, with an additional charge of £500 for a security call out, and you may be asked to leave the property at the time of security attending the property. Furthermore, you accept that we reserve the right to follow up with further legal action to recover any monies due;

      • Not use any Baobab Homes properties for illegal activities, such as prostitution or the consumption, sale and/or misuse of any illegal substances or associated paraphernalia. Any reports or evidence of such activity will lead to an immediate eviction from the premises without any refund on the remaining stay and automatically forfeiting the total damage deposit. Additionally, a charge of £1000 for security call out will apply if any Baobab Homes employee or contractor attends to evict. Furthermore, you accept that we reserve the right to follow up with further legal action to recover any monies due

      • Not fail to return your room keys/fobs/cards at the end of your stay as, in the interests of security, we may have to replace the corresponding locks.

13. Damage, Theft, Smoking And Associated Costs

    • Baobab Homes reserves the right to charge to the credit/debit card used for payment or any other card used to provide security in respect of or to use the damage / deposit paid for:

      • The cost of replacing or repairing any property of Baobab Homes including furniture, upholstery, fittings, appliances or other fixtures and items which are damaged plus £25 admin fee during your stay;

      • The cost of replacing any items of property which is recorded as missing from the accommodation at the end of your stay

      • A standard charge of £500.00 for any breach of our non-smoking policy will be charged to your card to cover cleaning costs, and we reserve the right to charge additional amounts to cover any damage caused by smoking and for loss of revenue as a result of your vacated accommodation being unsellable for a period of time due to smoking

    • Where Baobab Homes is unable for any reason to apply any due charges against your credit/debit card, an invoice will be sent to you and which you agree to pay within 14 days of receipt. Baobab Homes will provide a receipt including a break-down of costs for all additional charges made to your credit or debit card and reserves the right to take legal action to cover monies due as a result of non-payment by you

    • Example charges for lost/damaged items and other fees that could be incurred during your stay at the property are listed below:

• Lost keys – £150.00

• Lock out charge – £75.00

• Lock out charge with locksmith call out – locksmith charge cost + £75 admin fee

• Lost apartment fob – £150.00

• Lost car park fob – £150.00

• Lost parking permit – £100.00

• Emergency Call out charge (outside working hours) – £150.00

• Excessive cleaning – £30.00 per hour

• Disruption / Noise complaints / Disruptive Social Gatherings – £500.00

• Illegal Activities Conducted at the Property (such as prostitution or drugs) – £1000.00

• Late check-in (after 8pm until 10pm) – £40.00

• Extra late check-out – £50.00 (until 2pm)

• Early check-in – £40.00 (before 4pm, earliest at 2PM)

• Overstaying (past 30 minutes over standard check-out time) – £25.00/hour

14. Privacy, Data Protection

    • Baobab Homes processes information about you that you provide when making a reservation and/or upon check-in in accordance with our Privacy Policy. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate

    • You should note that we are required by law to maintain a register of all guests’ names and nationality (to be taken on arrival) and to keep such details on file for at least 12 months from the date of arrival. In addition, for guests who are not of British, Irish or Commonwealth nationalities we are required to take details of your passport or other travel documentation and the address of your next destination

    • For full details on how we collect, use and store personal data including the use of cookies please see our full Privacy Policy

15. Complaints

    • Baobab Homes wants to ensure that you have an enjoyable stay but if you experience a problem whilst staying with us please talk to any member of staff who will be able to help you. Any problem must be brought to the attention of Baobab Homes immediately, so that action can be taken to rectify the issue. Should you fail to report your complaint at the time, Baobab Homes cannot be held liable for any issues arising from these complaints

    • If Baobab Homes is unable to informally resolve any complaint made during your stay then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing using the contact details below. Please provide as much information as possible in order that Baobab Homes may properly investigate your complaint

    • Your complaint will be dealt with by an appointed member of the Baobab Homes management team and Baobab Homes aims to respond to formal complaints within 2 working days of receipt, but if this will not possible Baobab Homes will notify you of this and of when it expects to respond. Baobab Homes will set out the outcome to your complaint in writing

    • Baobab Homes reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith

Email addresses: booking@baobabservicedhomes.com or baobab.homes@outlook.com

Postal address: 1 Glangford Way, Chadwell Heath, Romford, RM6 4UG

16. Accommodation Occupancy And Use

    • Bookings may only be made by a person aged 18 or above and there must be at least one person aged 18 or above staying in the accommodation

    • Occupancy cannot exceed the maximum number of guests confirmed in your booking confirmation

    • You may not re-sell or re-assign your booking to any other person or organisation except with the express authority of Baobab Homes

17. Limitation Of Liability

    • The liability of Baobab Homes to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act) except where such loss is caused by our negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you

    • Baobab Homes shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation or goodwill

    • Baobab Homes shall not be liable for any damages or loss caused by conditions or events beyond its control including, but not limited to:

      • Strike, lockout or other labour dispute affecting the employees of Baobab Homes;

      • Acts of God;

      • Natural disasters;

      • Acts of war or terrorism;

      • Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;

      • Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production and supply of the Goods;

    • Nothing in this clause or these terms shall limit PSAM’s liability for death or personal injury or in respect of fraudulent misrepresentation.

18. Severability

    • If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

19. Waiver

    • The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.

20. Entire Agreement

    • These terms and conditions constitute the entire agreement of the parties and supersedes all prior communications, understandings and agreements relating to the subject matter hereof, whether oral or written.

21. Third Party Rights

    • Nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise

22. Jurisdiction

    • This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.

Website terms & Conditions

Welcome to Baobabservicedhomes.com!

These terms and conditions outline the rules and regulations for the use of Baobab Homes' Website, located at https://www.baobabservicedhomes.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Baobabservicedhomes.com if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Baobabservicedhomes.com, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Baobab Homes and/or its licensors own the intellectual property rights for all material on Baobabservicedhomes.com. All intellectual property rights are reserved. You may access this from Baobabservicedhomes.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from Baobabservicedhomes.com

• Sell, rent, or sub-license material from Baobabservicedhomes.com

• Reproduce, duplicate or copy material from Baobabservicedhomes.com

• Redistribute content from Baobabservicedhomes.com

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Baobab Homes does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Baobab Homes, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Baobab Homes shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Baobab Homes reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libellous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Baobab Homes a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Baobab Homes; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Baobab Homes. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Baobab Homes' logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

—- END OF TERMS AND CONDITIONS —-

Terms and Conditions

Location

Address:

1 Glandford Way, Chadwell Heath, RM6 4UG, United Kingdom

Working Hours

Mon-Fri: 9am-5pm